UPDATE: Effective March 26, 2020 UPS is no longer guaranteeing arrival times for any shipments other than Next Day Air service. See Details on UPS.com here. We will continue to offer 2 & 3 day service options, however if your package does not arrive in that time frame, we will not be authorizing refunds.
If any of the products received in your order are damaged or deemed defective, please give us a call within 5 business days from the delivery date of your package at (855) 426-7765 to discuss obtaining a replacement.
If you receive an Order Delivery Confirmation Email or Track your Order and it shows as Delivered but have not received your package - please notify us within 5 business days so we may open an investigation with the shipping carrier.
Orders confirmed Monday through Friday will be processed and shipped within 48 hours. Orders confirmed on Saturday and Sunday will be processed and shipped within 48 hours of resuming business the following Monday. Orders confirmed on National Holidays will be processed and shipped within 48 hours of resuming operations the following business day.
NEXT DAY AIR Shipments must be received by 12:00 PM EST on Monday - Friday to be processed and shipped out the same day. If you place an order using Next Day Air service over the weekend or on a holiday, your order will be processed and shipped out the following business day.
Shipping to Continental US, Hawaii and Alaska only. Cannot ship to P.O. Boxes.
All shipping rates are non-refundable once an order has shipped. Shipping is calculated based on weight of package, distance traveled and shipping method selected at checkout. Refer to UPS website for guidelines and guarantees on delivery methods. Shipping method window starts when the order is shipped and picked up by UPS.
UPS Shipping Methods & Guidelines
UPS 3 Day Select (3 Business Days - NOT GUARANTEED)
UPS 2nd Day Air (2 Business Days - NOT GUARANTEED)
UPS 2nd Day Air A.M (*this is only applicable for business
addresses) (2 Business Days - NOT GUARANTEED)
UPS Next Day Air Saver (1 Business Days - GUARANTEED)
UPS Next Day Air (1 Business Days - GUARANTEED)
UPS Next Day Air Early (1 Business Days - GUARANTEED)
You can contact us about our shipping policy by writing or email us at the address below:
Peter Coppola Beauty LLC.
553 Willow Ave | Cedarhurst NY 11516
Phone: (855)-4-COPPOLA or (855)-426-7765